HAUS OF STROLLE EXCHANGE POLICY:

We understand that sometimes you may need to exchange your Strolle Clothing Brand purchase for a different size or color. That is why we offer a 10-day exchange policy from the date of delivery.

To be eligible for an exchange, your item must be unused, in the same condition that you received it, and in the original packaging with all tags attached. If you would like to exchange your item, please follow these steps:

1. Generate a support ticket from the contact page or Contact our customer service team at [email protected] within 14 days of receiving your order to request an exchange authorization.

2. Pack the item securely in its original packaging with all tags attached.

3. Include a copy of the original invoice with the exchanged item.

4. Our delivery agent will pickup the order.
5. Once we receive your exchange, we will inspect the item to ensure that it meets our exchange policy requirements. If your exchange is approved, we will ship the new item to you free of charge.

To initiate a return, please follow these steps:

1. Contact our customer service team at [[email protected] | [email protected]] or generate a ticket from contact us page in the footer, within 10 days of receiving your order to request a return authorization.

2. Pack the item securely in its original packaging with all tags attached.

3. Include a copy of the original invoice with the returned item.

4. The item will be picked up by our delivery agents and shipped to our warehouse.

5. Once we receive your return, we will inspect the item to ensure that it meets our return policy requirements. If your return is approved, we will issue a refund to the original method of payment within 3-4 business days.

Please note the following exceptions to our exchange/return policy:

1. Sale items are final sale and cannot be exchanged.

2. Swimwear and underwear are final sale and cannot be exchanged for hygiene reasons.

3. Items that are damaged, worn, or altered will not be accepted for exchange.

If you have any questions or concerns regarding our exchange policy, please contact our customer service team. We are happy to assist you.