FREQUENTLY ASKED QUESTION'S
All requests regarding the product/orders have to be raised within 7 days of delivery with proper images of the product along with its packaging.
Clothing can be sized according to different measurements, so be sure to select your size based on the Printrove’s Size Guide.
In this article, we’ll help you with the Size chart for Men and Women’s Clothings.
Men’s Round Neck
Men’s Long sleeves
As Strolle does not have any logistics company of its own and is reliable on 3PL’s (3rd Party Logistics) for shipping there are a certain policies that we follow,
- All the disputes related to Damage, Fake delivery, etc. must be raised within 48 hrs of delivery/delivery attempt. Any such cases raised after 48 hrs will not be entertained.
- Courier partners shall entertain claims related to damage only if negative remarks are mentioned on the POD copy. However, if the POD copy is clean, courier partners shall not accept any claim.
- Strolle will not make any refunds or resend a product if any order is not delivered due to any reason and processed for RTO.
You can only change the delivery date of your shipment in case it is undelivered due to some reason. Also, it cannot be assured if the delivery will be made on the requested date.
You can change your shipping address as long as the item has not been shipped. Since it is up to the courier company to honour this request, it is better to do it as soon as possible, after the package is in transit.
If an item has already been processed for shipping and you want to change the address you will be charged additional Rs. 65.
To update your shipping address:
- Create a support ticket from contact page or email email@example.com and attach the following details
- Order ID of the order for which shipping address is to be changed with new address
- Confirmation for payment (Rs. 65 will be deducted from merchant credits)
If your customer is not available at the time of delivery, the courier partner will make a second attempt on the next business day, and a third attempt on the following business day, if necessary.
We print and pack your orders on demand within 3 to 4 business days at regular times. Additionally, our shipping partners take 2 to 5 days to deliver the orders based on the location of the customer. Therefore, your total turnaround time for your orders would range from 5 to 9 days.
1.) Shipped via Air
Zone A – Within Chennai – 2 days
Zone B – Within State – 4 days
Zone C – Chennai to Metros – 3 days
Zone D – Rest of India – 5 days
Zone E – Northeast and J&K – 7 days
Pickup Scheduled- An order for which the Pickup Request has been generated and sent to the courier company is marked with the status ‘Pickup Scheduled’
Pickup error- The Pickup Error status is marked when the pickup has not yet been generated due to incorrect order details or some technical issue with the API.
Out for Pick Up- This status is updated when the courier company is out to pickup your parcel.
Pickup Exception- The status Pickup exception is marked when the courier company attempted pickup and couldn’t complete it due to some reason.
Pickup Rescheduled – The status Pickup rescheduled can be observed when the courier company was not available for pickup on a particular day. In such case, the pickup is automatically scheduled for the next day.
Order Picked Up – The order has been picked up from the Printrove factory.
In-transit – The tracking status ‘in transit’ means that your item is on its way to the destination hub.
Out for Delivery – Out for Delivery means that your package has left the nearest hub/center of the courier partner for the destination address(Delivery Address). This status can be seen on the day of delivery. Do expect your package the day when you see this status
Undelivered 1st/2nd/3rd Attempt – When the order is out for delivery for the first time and is not delivered to the customer for any of the reasons below, it is marked as undelivered 1st attempt.
Reasons for undelivered shipment
Customer not contactable
COD amount not ready
Future delivery requested by the customer
Self-pickup requested by the customer
Customer refused delivery
Delivered – When the order is out for delivery and is delivered to your customer.
RTO (return To Origin) Initiated – This refers to the non-deliverability of a package and it returns to the seller’s address
RTO delivered – The order has been delivered to the seller’s address.
HAUS OF STROLLE EXCHANGE POLICY:
We understand that sometimes you may need to exchange your Strolle Clothing Brand purchase for a different size or color. That is why we offer a 10-day exchange policy from the date of delivery.
To be eligible for an exchange, your item must be unused, in the same condition that you received it, and in the original packaging with all tags attached. If you would like to exchange your item, please follow these steps:
Generate a support ticket from the contact page or Contact our customer service team at [email protected] within 10 days of receiving your order to request an exchange authorization.
Pack the item securely in its original packaging with all tags attached.
Include a copy of the original invoice with the exchanged item.
- Our delivery agent will pickup the order.
- Once we receive your exchange, we will inspect the item to ensure that it meets our exchange policy requirements. If your exchange is approved, we will ship the new item to you free of charge.
Please note the following exceptions to our exchange policy:
Sale items are final sale and cannot be exchanged.
Swimwear and underwear are final sale and cannot be exchanged for hygiene reasons.
Items that are damaged, worn, or altered will not be accepted for exchange.
If you have any questions or concerns regarding our exchange policy, please contact our customer service team. We are happy to assist you.